Frequently Asked Questions (our FAQ)
Before you e-mail or send us a question, kindly read through our FAQ first. These are the questions that we get from Facebook Chat or from Social Media. We believe most of your questions will be answered if you read through these THOROUGHLY. Thank you.
We will be updating this document from time to time and add more FAQs.
1. What do you sell?
We have an online store at http://abubot.ph (you're here now!) and we sell geek-related toys, shirts, gear and other collectibles. Go ahead and browse through our products at our website, our online store is open 24/7.
We are an online store like Lazada or Amazon and we do not have physical stores in malls or other areas.
We operate on a purely e-commerce business model. As such, we DO NOT DO PICK-UPS and we also DO NOT DO MEET UPS but we NOW HAVE COD SERVICE
2. How do I place an order?
Simply go to our website http://abubot.ph then select a product(s) you like then click "ADD TO CART". After that, you will be asked to fill in your personal details like full name, full address and contact number so we know where to send your purchase. We also made a step-by-step guide which details everything from placing your order to paying and more.
3. Can I ask for a reservation of an item?
No. You cannot. Sorry. We only do this if an item is official up for "Pre-Order".
4. The item I want is OUT OF STOCK! When will you restock?
It depends on several factors, namely; the availability of the item, the supplier and how far the supplier is from our country, the Philippines. We generally get our stocks locally but some of the products come from the US, China, Europe and even Brazil.
So, we honestly cannot give you an accurate assessment or estimate on when restocks will arrive. We're so sorry. Aside from shipping and travel time, sometimes the local Customs office holds the items for inspection and we have no control over these.
Generally, we restock from a couple of weeks onwards.
But if you would like to get a message, the instant new stocks arrive, just head on over to the product page of the item you want which is out of stock. Wait for the "Notification Box" to pop-out (or click the green "In Stock Reminder" button at the right side). There, enter your e-mail and you will get a message from us (in real time) as soon as we restock. We hope this info helps. See screenshot below to see what the notification box looks like:
5. How do I pay?
You can pay via one of our several payment methods:
Paying with these methods are fast and secure. You can read the details here
6. What are the modes of payment that you accept?
We accept COD (for Metro Manila ONLY, minimum P1K order amount), Paypal, Credit Card and Bank Deposit (BDO or BPI) or online banking.
7. I don't have Paypal or Credit Card. How do I pay via Bank Deposit?
You have to order the item first online at our site.
Then you will receive an email from us with our Bank Account Details.
You may deposit at any branch of BDO or BPI. We have a policy of 48 hours to make payment for your order. Once you made the deposit, keep the deposit slip and the Scan or photograph it (via your mobile phone) and then send it via e-mail to us at email@example.com so that we may verify proof of payment. Once verified, we shall process and ship out your order.
If we do not hear from you in 48 hours, we will be forced to cancel your order (sorry). Note that orders made on a Friday, Saturday, or Sunday will have a Bank Deposit deadline of Tuesday the following week.
8. How much is shipping to my area?
Our base rate is as follows: For Metro Manila it's P80 and for Provincial (including Cainta, Rizal, etc) it's P200. However, if you shop for a lot of items, the shipping cost might be affected due to bulk or weight. Our system will compute it automatically for you (based on weight and/or volume bulk) and you will see it on your checkout console. For more details on our shipping rates and guidelines, please click here
9. How soon will my package arrive?
For Metro Manila, it's 3 to 5 working days (from the moment you receive your shipping confirmation e-mail) and for Provincial, it will be 5 to 7 working days. But we do strive to deliver it faster than our lead-time above.
10. When do you ship?
We ship out on Mondays to Saturdays only. We also DO NOT ship out on Sundays and legal (Philippine) Holidays.
11. Do you have cutoffs?
Yes. 4:00 PM daily.
When we receive an order, we process it (do the paperwork and pack it) on the day we received it and then ship it out the following day.
Any paid order (and payments for Bank Deposit orders) received after 4pm will be processed the next day. Orders received on a Friday (4pm onwards), Saturday or Sunday will be processed on the next working day (usually the Monday that follows if there are no holidays).
12. I want to give a gift, can you help me?
The best way to give a gift is to purchase an Abubot Online Gift Card. It's like a voucher which you can just e-mail to the recipient. He or she can then use the Gift Voucher to buy anything on the online store (subject to the amount of the voucher, of course.). Our Gift Vouchers are available in denominations on P500, P1000, P2000 and P3000. You can check it out here
You can also instruct us to wrap your gift. Just give special instructions on the "Notes section" before checking out or contact us here and give us the details
13. Do you have (insert item name here) available for sale?
14. I don't want the item I bought to be shipped, can I pick it up instead?
No. Sorry, we do not do "pick ups" (if you want to know why, we explain it here)
15. How about a MEET UP?
No. Sorry. We do not do "Meet Ups". (if you want to know why, we explain it here)
16. What's the best way for me to be updated of new arrivals, new items or store updates?
17. I'm a supplier. I want to show you some products that I have or send you a proposal?
That would be great. We'd love to see what you have. You can contact us here and drop us a message. We will get back to you ASAP.
18. I want to resell your products. How do I do that?
We are connected with an Affiliate Marketing platform called The Affiliate Gateway. You can click here to apply as an affiliate and earn 5% from any sales that you refer to our site or products. More details on how the program works are on their website.
19. How do I contact you?
Simply drop us a note HERE
We hope that we've managed to answer some of your questions or inquiries. If you still have a question or concern, send us a message and we will get back to you shortly.
Live Long and Prosper,
The Abubot.ph Marketing Team